This Privacy Policy explains how ICONX (“ICONX”, “we”, “us”) collects, uses, and protects your personal information when you use the ICONX Talent mobile application (the “App”). By creating an account and using the App, you agree to the practices described below.
1. Who we are
ICONX is a talent management agency based in Dubai, United Arab Emirates. We operate the App to let talent create a profile, submit a portfolio, and communicate with our team. For any privacy question, contact us at talent@iconxglobaltalent.com.
2. Information we collect
We collect only the information needed to operate the App:
Account information
- Your name and email address.
- A password, which is handled by our authentication provider and stored only in encrypted (hashed) form — we never see it in plain text.
Profile information you provide
- Date of birth, nationality, country, state, and mobile number.
- Languages, talent category, experience level, skills, achievements, awards, and certifications.
- A biography and any additional details you choose to add.
- Social and web links you add (Instagram, TikTok, YouTube, Facebook, LinkedIn, personal website).
Media
- Photos and videos you upload to your portfolio, including a profile photo.
Support messages
- The content of messages and any attachments you send to our support team through the in-app chat.
Device and technical information
- A push notification token and your device platform (iOS or Android), used to deliver notifications you have enabled.
We do not collect precise location, contacts, or advertising identifiers, and the App contains no third-party advertising or tracking.
3. How we use your information
- To create and manage your account and talent profile.
- To review, verify, and consider your profile for representation and opportunities.
- To respond to your support requests.
- To send notifications you have enabled (such as profile updates and support replies).
- To operate, secure, and improve the App.
- To comply with legal obligations.
4. How your information is stored and protected
Your data is stored on our managed cloud infrastructure (Supabase). Uploaded media is kept in a private storage bucket and served only through temporary, expiring signed links. Access is restricted so that you can only read and modify your own data, and access by our team is limited to what is necessary to provide the service.
5. When we share information
We do not sell your personal information. We share it only in these limited cases:
- Service providers that run the App on our behalf: Supabase (database, authentication, and file storage) and the push notification services required to deliver notifications (Expo Push, which relays through Apple Push Notification service and Google Firebase Cloud Messaging).
- ICONX team members and authorised agents who review your profile for talent representation.
- Legal and safety reasons, where required by law or to protect rights, safety, and the integrity of the service.
6. Data retention
We keep your information for as long as your account is active. If you delete your account, your personal data, profile, uploaded media, and support messages are removed from our systems, except where we are required to retain limited records to comply with legal obligations.
7. Your rights
- Access and correct: you can view and edit your profile information at any time from within the App.
- Delete: you can permanently delete your account and associated data (see below).
- Withdraw notifications: you can turn off push notifications from your device settings at any time.
8. Deleting your account and data
You can permanently delete your account directly in the App: open the Profile tab and choose Delete account. This permanently removes your account, profile details, uploaded photos and videos, support messages, and device tokens. This action cannot be undone.
If you are unable to access the App, you can request deletion by emailing talent@iconxglobaltalent.com from the address associated with your account, and we will delete your data.
9. Children
The App is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the App after changes take effect means you accept the updated policy.
11. Contact us
For any questions about this policy or your data, contact us at talent@iconxglobaltalent.com, ICONX, Dubai, United Arab Emirates.